Panera Bread launched its Panera 2.0 concept which sought to have stores rely on fully-integrated technology to speed up and thereby improve the customer experience by removing friction points for ordering, picking up and paying for food. In this interview, Panera's Sr. Vice President and CIO John Meister talks about the technology behind Panera 2.0, including custom-built POS software and the integrations that empowered a faster front-of-house to ramp up production in the back of the house.
Networked devices and a bevy of data will reshape the next-generation kitchen. HT takes a look at three key areas, including IoT, analytics and real-time ordering, that are ripe for adoption in the kitchen.
The 11th annual Restaurant Executive Summit hosts an executive panel that tackles the hot button topic of the rise of the chief digital officer and its potential to upset the status of CIOs.
Hackers gained access to its systems between May 2014 and June 2015 at the front desk of those hotels.
The number of chip cards in the U.S. will grow to 60 percent by the end of this year, expanding to 98 percent by the end of 2017.
Samsung Pay uses tokenization, Samsung KNOX, and fingerprint authentication to provide secure payments.
POS innovations stole the spotlight in September with tech firm solutions intended to bring a more memorable, secure experience to customers and a more memorable, secure ROI to hospitality businesses.
Representing the fastest technology application rollout by the coffee giant, it is now available on both iOS and Android devices at more than 7,400 company-owned stores across the country.
With new EMV PIN pads and this software upgrade, restaurant operators can also speed up service, offering NFC contactless payment, and digital wallet payment solutions such as Apple Pay and Google Wallet.
Apple Pay and EMV smart card is available to Ziosk casual dining partners beginning in 2016.