SECURITY

Mobility in Hospitality

10/8/2013
Mobile access to information and transactions has already had a game-changing impact on hospitality, and we've only seen the tip of the iceberg. With explosive growth in both customer-facing and employee-facing applications, mobile tools are allowing hotels and restaurants to streamline operations and improve performance on the back-end, and better engage guests and drive revenue through the front of the house. In this special report, HT puts a spotlight on new mobile solutions, detailing the special features, unique functionality, and differentiating capabilities of each.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference