From mobile payments and tablets, to real-time analytics and social loyalty, the technology wish list for many restaurant operators is expanding. However, without standards for creating open architecture between systems, integration is a challenge. HT talks to restaurant operators about how they’re expanding capabilities in a fragmented market.
Privacy and security are hot issues these days, fueled by high-profile data breaches affecting companies like Target, and closer to home, Wyndham Worldwide. Hotels are seeking ways to bolster privacy policies with scanning and monitoring procedures. Technology plays a part, but can only be effective when coupled with rigorous training and transparent guest communication.
P.F. Chang's CEO, Rick Federico has released an update regarding the chain's reported June 2014 credit card breach.
The shift to mobile options continues to revolutionize the point of sale and operators continue to seek solutions that integrate with legacy systems and loyalty programs.
The hospitality company announced it will enable room selection and customization via mobile and web-based floor plans plus guests will be able to use their smartphone as their room key in majority of hotel rooms by 2016.
Certification covers testing to confirm compliance of NFC-enabled mobile devices.
Sandman Hotel Group becomes first Canadian hospitality company taking Bitcoin as a form of payment.
Mercury StoreCard helps to level the playing field for local merchants.
Trustwave introduces zero malware guarantee for new managed anti-malware service.
The U.S. payment industry is looking ahead at an October 2015 deadline for the end of swipe-and-sign. According to HT's 2014 Restaurant Technology Study, only about 25 percent of restaurants have a preparedness map in place, but many are looking for ways to reduce their scope and will bring in external service providers in the process.