4th Annual Customer Engagement Technology Study tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants.
What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
In this Thought Leadership Q&A, "Hotel Tech for the Future Guest," three leading technology suppliers, Comcast Business, Skytouch Technology, and TTI Technologies, offer their predictions on must-have tech for future hotel guests. They share input on what hotels should be looking at both near- and long-term to cultivate great relationships with consumers; and they offer input on a range of trends, including IoT, mobile check-in, loyalty, free WiFi and more.
Driving beyond just customer access to "context power" with relevant and timely brand, product, pricing or loyalty messaging fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In part one of this report, we’ll summarize how in-store contextual engagement drives higher customer experience returns for hoteliers and hoteliers' top in-store engagement investment areas.
Click here to download Part Two!
In part one of this report, we summarized ways hoteliers can benefit from providing context through relevant and timely brand, product, pricing or loyalty messaging. In part two, EKN will detail how context can fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In additions, recommendations will be provided based on extensive research on the top in-store engagement investment areas. To focus on and ways to drive higher customer experience returns.
Click here to download Part One!
Celebrating its 20th anniversary, the 2015 installment of MURTEC® delivered an insightful agenda focused around the theme, 20/20 Vision: Inspiring the Future of Restaurant Innovation. Whether you missed the show this year, or simply couldn’t see it all, HT has you covered with a collection of session highlights and key takeaways.
Executives from MerchantLink and Task Retail Tech answer questions about EMV preparations, mobile wallet, and their combined impact on hospitality.
The 17th annual Restaurant Technology Study reveals the latest technology trends that are impacting the food service industry. The report covers a comprehensive range of topics including: technology budgets and spending allocations across a variety of projects; IT decision-making strategies; and top tech challenges. New this year, check out what made the "Top 10 Most Important Technologies" list for 2015. Sponsored.
Download this short report to explore and understand how hospitality companies are way ahead of their retail brethren in terms of in-location contextual engagement, their key investment areas, capabilities and challenges. Sponsored.
HT's annual Lodging Technology Study tracks budgets, business objectives, and investment allocation trends in hotel IT. This report incorporates feedback from hoteliers to produce a comprehensive and useful set of findings, diving significantly deeper into top goals and challenges for IT teams, the role of IT leaders in business strategy and planned investments for in-room, guest-facing and property systems. Sponsored.