RESEARCH

2016 Lodging Technology Study

12/17/2015
HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.

2015 Customer Engagement Technology Study

8/7/2015
This annual report tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. What mobile engagement solutions are your competitors rolling out in 2016? What are the top five potential uses for location-based solutions? Which solutions are winning out in the mobile wallet war? These insights and more are inside!

Hotel Tech for the Future Guest

6/9/2015
In this Thought Leadership Q&A, "Hotel Tech for the Future Guest," three leading technology suppliers, Comcast Business, Skytouch Technology, and TTI Technologies, offer their predictions on must-have tech for future hotel guests. They share input on what hotels should be looking at both near- and long-term to cultivate great relationships with consumers; and they offer input on a range of trends, including IoT, mobile check-in, loyalty, free WiFi and more.

EKN: The Power of Customer Context - A Success Imperative For Every Retailer - Part One

6/4/2015
Driving beyond just customer access to "context power" with relevant and timely brand, product, pricing or loyalty messaging fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In part one of this report, we’ll summarize how in-store contextual engagement drives higher customer experience returns for hoteliers and hoteliers' top in-store engagement investment areas.

Click here to download Part Two!

EKN: The Power of Customer Context - A Success Imperative For Every Retailer - Part Two

5/20/2015
In part one of this report, we summarized ways hoteliers can benefit from providing context through relevant and timely brand, product, pricing or loyalty messaging. In part two, EKN will detail how context can fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In additions, recommendations will be provided based on extensive research on the top in-store engagement investment areas. To focus on and ways to drive higher customer experience returns.

Click here to download Part One!
 |<  < 1 2 3 4 5 6 7  >  >|