2006 Loyalty Report
3/1/2006
Customer experience management seeks to align strategy, business culture, customer information, and technology for mutual benefit and to enhance experiences and long-term brand value as a result.
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2005 Wireless Report
10/1/2005
When is wireless right? Need to understand wireless LANs? Want to know the hottest wireless technologies? HT's 2005 wireless report provides the answers to these questions and more in its annual wireless report.
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POS Scoreboard 2005
8/1/2005
Top 20 POS companies based on system functionality and user satisfaction
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2005 Self Service Study
7/1/2005
Hospitality Technology report explores how self-service technology is taking off hotel check-in/check-out as well as restaurant order and pay.
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2005 Casino Report
6/1/2005
First annual report explores the challenges faced by casinos and the technologies that will help them overcome headaches.
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2005 Restaurant Industry Technology Study
2/1/2005
HT's seventh annual study, shows an increase in IT investment in the restaurant sector and the movement of key new technologies.
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2005 Lodging Industry Study
1/9/2005
As hotels implement more complex information technology systems, the problem of integration is weighing more heavily on everything they do.
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Fourth Annual Kiosk Benchmark Study
1/1/2005
Kiosks transform high-tech hype Into high performance hybrids
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