4th Annual Shopper Experience Study: Rise of the Individual Shopper
6/10/2013
This annual survey of 2,500 consumers provides key insights on shopper preferences. Download the 4th Annual RIS/Cognizant Shopper Experience Study to learn how the retailing paradigm has shifted from serving many customers to serving each individual shopper.
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2013 Restaurant Technology Study
3/4/2013
In this annual study, HT reveals the latest technology trends that are influencing the food service industry as a whole. The report covers a comprehensive range of topics including: budgets, business health and metrics; investment strategies; top IT department challenges; mobile and social initiatives and plans; POS; payment security and more. The survey's findings show how the industry as a whole is under pressure to enhance the customer experience on the front-end, while still increasing efficiency in the back-of-house.
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2013 Lodging Technology Study
12/11/2012
HT's annual Lodging Technology Study reveals the trends, challenges, and priorities of hoteliers across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech. The findings from this research reveal both priority and satisfaction levels, exposing where technology performance is and is not meeting the needs of operators.
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Custom Research Series: The Impact of Showrooming on the 2012 Holiday Season
12/7/2012
Retailers’ ability to adapt to showrooming and its impact on holiday 2012 is the subject of EKN’s latest report. Download this research to learn strategies to convert showrooming from a threat . . . to an opportunity.
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EKN's State of the Industry Research Series: Big Data in Retail
8/23/2012
Big Data is the new shiny object in the room. The challenge lies in disaggregating the buzz, and all the game-changer talk, from where the value lies; and more importantly, in answering the question of how and where do you get started. To help answer the question, Edgell Knowledge Network (EKN) conducted extensive research using its Pulse360™ methodology. Download this comprehensive report to learn not only the opportunities and challenges Big Data can provide but how and where retailers can get started. The research included a survey of 75+ retailers, in-person interviews with senior retail leaders, and guidance and validation of the findings and recommendations by our Advisory Council.
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2012 Customer Engagement Technology Study
8/7/2012
In this first-of-its-kind research report, HT reveals the results of a comprehensive survey of hotel and restaurant operators’ use of customer engagement technologies, including mobile, social, digital and location-based applications. Find out current and planned implementation rates for things like tablet-based ordering, social media-POS integration, and more. Plus, this research reveals the perceived impact these applications are having on generating customer engagement, and on improving the overall business.
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2012 Restaurant Technology Study
3/1/2012
In this annual study, HT reveals the latest technology trends that are having an impact in the food service industry. The report covers a comprehensive range of topics including: budgets and business drivers; technology integration into overall business strategy; POS; payment security and more. The survey's findings show how technology is critical to restaurant operations and how its importance will shape the industry as a whole.
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2011 Digital Touch Point Study
12/22/2011
Digital Touch Points have quickly become the must have solutions for a number of markets. Download this custom report to find out which digital touch point technology is spurring the most interest from clients, budgets for installations, and what verticals are primed for implementation.
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2012 Lodging Technology Study
12/19/2011
HT's annual Lodging Technology Study covers trends, challenges, and priorities across a range of topics, including budgets and business drivers, in-room tech priorities, property management and back-of-house, and front-of-house tech.
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PCI in Hospitality
10/13/2011
As technologies and compliance standards evolve, hospitality and retail associations clamor for a long-term solution. Plus, insight into PCI in the cloud, hot technologies and more.
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