Removing Friction from EMV
4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.
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2016 Restaurant Technology Study
3/4/2016
With restaurant tech spending on the rise, annual study shows how innovative firms do things differently.  Sponsored.
 
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2016 Lodging Technology Study
12/17/2015
HT's annual Lodging Technology Study reveals that hotels plan record-high technology spending in a push to enable mobility, upgrade systems and boost security. Sponsored.
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EKN Research: Elevating the Restaurant Experience: Why The Network Matters
12/7/2015
Download this Point of View that illustrates the essence of restaurant network in elevating the restaurant experience and provides a 5-part framework for evaluating the restaurant network.
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Winning the Business of Repeat Customers
10/8/2015
HT gets input from Task Retail Technologies and Paytronix about how technology can be used to engender loyalty, and how brands can better manage loyalty data.
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2015 Customer Engagement Technology Study
8/7/2015
This annual report tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. What mobile engagement solutions are your competitors rolling out in 2016? What are the top five potential uses for location-based solutions? Which solutions are winning out in the mobile wallet war? These insights and more are inside!

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High-Octane Hospitality: The Impact of the Internet of Things in Restaurants and Lodging
7/17/2015
What impact will the Internet of Things (IoT) have on restaurants and hotels? Find out in this exclusive report, which explores how connected devices will drive service, operations, efficiency and investments.
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Hotel Tech for the Future Guest
6/9/2015
In this Thought Leadership Q&A, "Hotel Tech for the Future Guest," three leading technology suppliers, Comcast Business, Skytouch Technology, and TTI Technologies, offer their predictions on must-have tech for future hotel guests. They share input on what hotels should be looking at both near- and long-term to cultivate great relationships with consumers; and they offer input on a range of trends, including IoT, mobile check-in, loyalty, free WiFi and more.
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EKN: The Power of Customer Context - A Success Imperative For Every Retailer - Part One
6/4/2015
Driving beyond just customer access to "context power" with relevant and timely brand, product, pricing or loyalty messaging fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In part one of this report, we’ll summarize how in-store contextual engagement drives higher customer experience returns for hoteliers and hoteliers' top in-store engagement investment areas.

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EKN: The Power of Customer Context - A Success Imperative For Every Retailer - Part Two
5/20/2015
In part one of this report, we summarized ways hoteliers can benefit from providing context through relevant and timely brand, product, pricing or loyalty messaging. In part two, EKN will detail how context can fosters informed shopping decisions, deeper engagement and beneficial long-term relationships. In additions, recommendations will be provided based on extensive research on the top in-store engagement investment areas. To focus on and ways to drive higher customer experience returns.

Click here to download Part One!
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