REPORTS


Research

143 Findings on How Your Competitors are Engaging Guests: 2013 Customer Engagement Tech Study

8/6/2013
The evolution of customer engagement technologies is leading to deeper and more meaningful connections with guests, and hospitality operators are hoping -- ultimately – to increased sales. Last year's first ever Customer Engagement Technology Study proved the importance of CETs in the industry. This year, the study was repeated to learn how the segment has changed and how CETs are contributing to guest loyalty, differentiation, competitive advantage and bottom line. Insights were culled from execs who collectively oversee 81,748 restaurant units and 5,705 hotels worldwide across all market segments, resulting in 143 finding on how operators are engaging guests. Download Now

SHOWCASES

2014 Hotel Connectivity Showcase

4/8/2014
According to Hospitality Technology's 2014 Lodging Technology Study, more than two-thirds of hotels are planning to upgrade their networks in the year ahead. From meeting guests' bandwidth demands to installing IP-based operational systems, hotel connectivity is a top priority. Here HT magazine showcases two solution providers – Sonifi and INNCOM by Honeywell – that are focused on helping hotels leverage their networks for maximum investment. Download Now

Payment Tech Profile

9/6/2013
Between the adoption of smart phones and the upcoming overhaul to U.S. credit cards (moving from magstripe to CHIP), merchants can expect to see a significant amount of innovation from POS and payment vendors. MICROS, for one, recently announced a global integration initiative with PayPal’s mobile payment options. And for tableside payment, Canada-based Eigen Development is showcasing its MiraPOS that reduces PCI scope and is EMV capable. Get the full details on these two solutions in this month’s Payment Tech Profile. Download Now

WHITEPAPERSMore >

Grand Hyatt Kauai's WLAN Investment Scores Number One in Customer Satisfaction

4/14/2014
The Grand Hyatt Kauai's guest satisfaction ratings were dropping due to an outdated communications infrastructure and inefficient public and guestroom Wi-Fi access. Download this case study to find out how the Grand Hyatt Kauai implemented a Motorola WLAN and mobile computer solution that not only improved guest and meeting planner satisfaction scores, but is a major differentiator in their ultra-competitive market. Download Now

LIVE EVENTS

2014 Hotel Technology Forum
2014 Restaurant Executive Summit