The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.
The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.
Choice Hotels exec offers insights into how to heal from and deal with property management problems.
Maestro has introduced a two-way Expedia Direct Connect Interface that gives operators price, availability, and rate controls to maximize revenue and lower fees.
Wanda Hotels & Resorts coordinates sales efforts and gains business insights with Newmarket multi-functional business solutions.
New technology affirms commitment to ease-of-partnership and rapid deployment; Pegasus certifies interface for RVNG CRS.
NORTHWIND launches Maestro PMS RevGen Suite uses business intelligence tools to drive guest retention, shift bookings to hotel websites, increase marketing ROI and maximize profits.
Hotel SystemsPro signs agreement with Red Lion for ServicePro rollout.
Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.
Traditionally the property management system has been positioned as the central component in hospitality operations, however as the industry evolves and guests take more control of their stays, is a retooling of the term PMS a necessity to stay abreast of trends?