In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."
Amadeus says that it wants to concentrate its efforts on delivering an integrated Hotel IT platform targeted to large and mid-sized hotel chains.
The POS used in a number of its hotels' restaurants, bars, and gift shops, as well as the information management system used at check-in, are believed to be the source.
The new mobile offering includes a geolocating/GPS capability, and can instantly link visitors to Web 2.0/social media sites, as well as to property review sites like TripAdvisor.
Magnolia Hotels leverages a PCI compliant, cloud-based property management system to secure sensitive information while centralizing proprietary guest data across five properties. The result: thousands upon thousands of dollars in additional revenue.
The award-winning hotel will implement the ResortSuite PMS as well as F&B and concierge modules to manage guest preferences and activities.
The partnership will add a high-speed payments gateway as well as comprehensive reporting capabilities to MSI's property management system.
As a Certified Partner, Northwind will have access to exclusive resources and technical assistance from Microsoft that are expected to enrich Maestro's solutions.
After experiencing measurable results from more than a dozen properties, the Sandals Emerald Bay in Great Exuma, Bahamas is the latest to implement property management and document management systems from Agilysys to drive guest service and streamline ops.
Alloso Technologies and MicroStrategy make it possible for hotel managers and executives to access real-time information, including P&L data and budget comparisons, via the iPhone.