In an exclusive Q&A, Robert Webb, CIO for Hilton Worldwide, shares how outsourcing certain elements of Hilton's IT infrastructure, while simultaneously reinvesting internally in other areas, is strengthening the company's global operations, generating substantial savings, and empowering growth across the Hilton portfolio.
The 85-room property has implemented property management, point of sale, guest marketing and document management solutions from Agilysys to streamline operations.
Kimpton's 49 hotels across the United States will use Sabre Hospitality Solutions' SynXis Central Reservation System (CRS) for connectivity to all channels including global distribution systems, online travel websites and direct voice reservations.
The specifications create new standard interfaces for connecting hotel guest kiosks to property management systems, as well as for simplifying connectivity of payment systems and enabling a new model for more accurate and seamless hotel distribution.
Maestro's new kiosk utilizes a touch screen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature, and check to themselves in.
Over the past few years, La Quinta Inns & Suites has gone through a significant transition, modernizing its technology footprint using cloud computing and strategic partnerships with several best-of-breed IT services providers. Vivek Shaiva, CIO for La Quinta, shares the story behind his company's strategy for centralizing its IT systems, as well as some of their significant results.
Rodd Hotels and Resorts and YMCA of The Rockies expect to centralize operations, increase guest service, and boost staff productivity for 11 properties with the implementation of the Maestro Multi-Property Enterprise system.
Delta Hotels and Resorts selected the centrally-hosted MICROS OPERA Enterprise Solution as its central systems solution and will engage MICROS to host the entire central systems suite, and provide maintenance, processing, and data storage services.
The luxury property has installed Merchant Link's TransactionVault for Lodging, a hosted credit card data tokenization and security service that is available to users of any POS/PMS system that handles credit card data.
A new partnership between the Northwind and Shift4 enables Maestro PMS users to utilize any bank or payment processor for the lowest cost card services.