Two operators discuss five proven strategies that increase direct channel success.
Michael Cullen, SVP, shared services for Marriott Business Services reveals how a shared service model can help hospitality move past implementation challenges, driving efficiencies and improving outcomes.
Montage Hotels & Resorts benefits from flexible system to accommodate the distinct needs of all five properties.
Resort implements Maestro iPad Xpress for wireless and personalized check-in/out guest experience.
Business intelligence delivers faster decisions via reports with configurable formats to show performance updates throughout the day.
Solution increases conversion rates, drives incremental revenue, and boosts loyalty.
Starwood Hotels & Resorts teams with BirchStreet to find a systemic solution to roll out a cloud-based integrated P2P system across its hotels globally.
What hoteliers need to know to protect themselves after the liability shift.
Hotel Nikko San Francisco rolls out StayNTouch embracing the new mobile service paradigm.
Despite concerns about security, CIOs and IT leaders are moving an increasing percentage of their organizational information into the cloud. Many of these executives are making growing use of private cloud and SaaS delivery models. Here HT talks to industry experts about their experiences, best practices and concerns for the future of managing hotels in the cloud.