Guest 360 is a full-function PMS built from the ground up to utilize Services-Oriented Architecture, which provides a highly scalable and flexible solution for hotels and resorts of all sizes as well as multi-property operations.
The new features include customer facing technologies that will enhance the guest experience, streamline operations, and allow hotels to become more environmentally friendly.
Through this installation, The Grove will be able to consolidate information from its PMS, POS, spa, golf, dining, and sales & catering systems.
The company anticipates full deployment of the solution to its entire domestic hotel portfolio of nearly 5,000 hotels by 2012, and also planning to roll out the system to its properties in Australia, New Zealand, Great Britain, France and Germany beginning later in 2010.
In its annual round-up of new property management system technology, HT checks in with the vendor community to discover their latest releases and development plans. Web functionality, mobile applications and upgraded CRM modules are just some of the latest offerings.
In an exclusive Q&A, Robert Webb, CIO for Hilton Worldwide, shares how outsourcing certain elements of Hilton's IT infrastructure, while simultaneously reinvesting internally in other areas, is strengthening the company's global operations, generating substantial savings, and empowering growth across the Hilton portfolio.
The 85-room property has implemented property management, point of sale, guest marketing and document management solutions from Agilysys to streamline operations.
Kimpton's 49 hotels across the United States will use Sabre Hospitality Solutions' SynXis Central Reservation System (CRS) for connectivity to all channels including global distribution systems, online travel websites and direct voice reservations.
The specifications create new standard interfaces for connecting hotel guest kiosks to property management systems, as well as for simplifying connectivity of payment systems and enabling a new model for more accurate and seamless hotel distribution.
Maestro's new kiosk utilizes a touch screen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature, and check to themselves in.