In this annual study, HT reveals the latest technology trends that are influencing the food service industry as a whole. The report covers a comprehensive range of topics including: budgets, business health and metrics; investment strategies; top IT department challenges; mobile and social initiatives and plans; POS; payment security and more. The survey's findings show how the industry as a whole is under pressure to enhance the customer experience on the front-end, while still increasing efficiency in the back-of-house.
Red Robin CIO, Chris Laping, reveals his strategy for encouraging his technology team to take on a business transformation role and his overall vision for IT leaders to effect that positive progression. Also check out the behind-the-scenes video of the photo shoot, where Laping describes the company's innovative iPad employee training procedures that are geared towards millennials.
UIEvolution has announced the launch of the cloud-based Evolution Platform.
Revenue managers have a decidedly difficult task in deciphering all the data that will lead to the best revpar possible. Modern technology is an invaluable tool in helping make this task less of a guessing game and more of a science. Several top properties' revenue managers talk about the solutions that they utilize to maximize rates and bookings.
HT's Editorial Advisory Board, comprised of hospitality executives from a diverse mix of industry segments, offers their insights into what challenges and opportunities are emerging in technology for 2013.
Comprehensive solution includes new features, enhanced functionality and integration between front-of-house to back-of-house ops.
ZMail allows travelers to receive a pass containing hotel reservation information which is stored in Apple's Passbook; when in close proximity to the hotel, it automatically pops up on the iPhone lock screen for instant retrieval.
When combined, SynergyMMS from System Associates Inc. and INNcontrol3 from INNCOM are improving guestroom automation, operational efficiency, guest comfort and more.
The tracking and database solution is set to expand its client base to more than 1,000 hotels worldwide.
Hoteliers can learn from tech giants, such as Steve Jobs, about how to be product and service pioneers.