Hersha Hospitality Management (HHM) strives to satisfy owners and guests across its diverse portfolio by implementing a multi-brand tech plan. In an exclusive interview, Hospitality Technology magazine talks to Mike Murray, COO and Naveen P. Kakarla, President & CEO, about the company's multi-pronged approach to technology roll-outs and the investment in a real-time guest feedback platform.
Benchmark integrates new properties into company management processes quickly with 'private-cloud' back office system from Aptech.
Sofitel Sydney Wentworth has deployed HotSOS to automate guest tracking and task management.
North Central Group uses a cloud-based system, tablets and smartphones to streamline services at Hilton and Marriott properties.
Guestline forms strategic partnership with UK-based City & Country Hotels.
While working in the cloud, the SynergyMMS maintenance management solution from System Associates Inc. now integrates with Control Green's guestroom equipment monitoring system to dispatch work orders and stop problems before they start.
Genares has teamed with SiteMinder to connect to booking sites.
Maestro and SilverWare POS have partnered to provide synchronized systems on a shared database to track all charges and optimize profit centers.
Romano's Macaroni Grill is rolling out a market-leading customer relationship platform with the goal of bridging the gap between the online and in-restaurant experience. In this exclusive Q&A with Brandon Coleman III, CMO, Hospitality Technology finds out how the results will ultimately influence the behavior of guests while delivering a more satisfying and personalized experience.
The Coastal Hotel Group revved up its RevPar after implementing the IDeaS revenue management system. In addition to an increase in occupancy the group also saw average daily rates rise.