wagamama Selects MICROS to Expand Its Dining Operations
wagamama, a chain of award-winning pan-asian inspired noodle restaurants, is implementing an extensive range of MICROS products. The product suite wagamama is deploying includes MICROS Restaurant Enterprise Series (RES), mymicros.net, Mobile MICROS, and the newest addition to the MICROS portfolio, "myCentral" (a web-based application that empowers enterprises to extend their business beyond the four walls of the restaurant by allowing customers to place orders via the Internet or a centralized call center).
The MICROS solution provides wagamama a true enterprise management system for its chain of 67 restaurants, including 65 in the United Kingdom and 2 in the United States. wagamama has deployed MICROS RES, a series of integrated applications including electronic point of sale (EPOS), restaurant operations, and corporate applications, across its entire UK estate. In addition, mymicros.net, a content rich Internet portal providing access to hosted applications for EPOS, back office, and data warehousing, provides business intelligence and true enterprise control.
"We are delighted with the successful implementation of MICROS RES and mymicros.net. The MICROS RES solution allows us to offer excellent customer service and efficiency throughout our restaurant operations," says Richard Tallboy, IT manager for wagamama. "Mobile MICROS hand-held solution has provided order accuracy and speed. And mymicros.net provides us with a high level of detailed, real-time data directly from our sites, allowing us to be more proactive in reacting to any trends."