Must-Read POS Stories from November: Mobile Drives the Point of Sale

| December 03, 2012

The point-of-service is increasingly going mobile. As these headlines from November indicate diners and hotel guests are more dependent than ever on mobile technologies and expect to be able to utilize that for all manner of ordering. From mobile apps to iPad ordering, the point-of-service is definitely on the move.

Conrad Hotels Rolls Out Mobile Service Technology for Guests
Conrad Concierge allows travelers to utilize smartphones or tablets to customize their stays. With Conrad Concierge, guests now have the ability to customize the details of a hotel stay before, during and after each visit from a smartphone or tablet. The innovative mobile technology allows guests at Conrad locations worldwide to experience the smart luxury service that Conrad provides, with every guest's stay as unique and individualized as they are.

New Restaurant Ensures Speedy Ordering and PCI Compliance with iPads
Lucky Robot opens its doors with an iPad ordering system from HubWorks. FoodHub is an iPad-based system that allows patrons to order appetizers, drinks, and their meals directly from their table. Guests at Lucky Robot will receive the FoodHub iPad after taking their seats. Lucky Robot staff members will provide diners with brief tutorials on using the device, and will be available to answer any additional questions. Each device features Lucky Robot's complete menu, with detailed ingredient descriptions including allergen information.

Domino's Pizza Expands Mobile Ordering Lineup with Spanish-Language App
Domino's gives U.S. Hispanics another option for placing orders through smartphones. The new app allows Spanish-speaking customers the ability to order from nearly every Domino's store in the U.S. from the palm of their hand and with just a few taps on their screens.  
 
Pinkberry Launches eGifting Program
Holiday promotion allows customers to give and receive gift cards via website, Facebook or mobile app. Pinkberry is elevating social commerce through eGifting with our new mobile app, empowering our customers to easily share the delicious gift of Pinkberry with friends and family via social channels and email from their mobile device.
 
Majority of Diners Expect Tech to Place Orders
Survey reveals that consumers are increasingly open to exploring new restaurant technologies with tablet and self-pay leading the way. A recent survey from Technomic has revealed that while restaurants may not be incorporating technology into their operations in overwhelming numbers yet, that doesn’t mean consumers aren’t interested in the latest tech amenities when dining out. A majority of consumers expect to use technology to order food at restaurants more often in the coming year, and very few (just 3 percent) expect to use it less than they currently do, signaling opportunity for operators who haven’t already integrated the latest technologies into their business.

HP Improves Customer Experience with New POS
New fanless HP RP7 and compact HP RP3 retail systems bring flexibility to hospitality settings. HP has announced two versatile new point-of-sale systems designed to deliver fast, effective customer service while enabling retailers and hospitality business owners to better manage their operations.

Dunkin' Donuts Serves Up Mobile Offers with Updated App
Dunkin’ Donuts updated the Dunkin’ App, the brand’s mobile application for payment and gifting, now enabling users to receive mobile offers, which are for special discounts and promotional offers on Dunkin’ Donuts food and beverages. People who download, or update, the Dunkin’ App to their iPhone or Android smartphone can enjoy mobile offers via a new “My Offers” tab, where they can receive exclusive, geo-targeted regional offers for Dunkin’s famous coffee and other favorite menu items, such as breakfast sandwiches, redeemable at certain participating local Dunkin’ Donuts restaurants.  
 
New Tech Helps Hotels Provide Seamless Mobile Experience for Guests
Quadriga has launched the Personal Media Network, which was recently awarded the prestigious Equip Innov Award for the most innovative product in the technology category at this year’s Equip Hotel Industry Conference and Exhibition in Paris. Once paired with the in-room television, the guest’s mobile device can be used to access and complete transactions for hotel services like room service, meetings and events, concierge services, spa services, travel updates and transportation services.


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