, a global leader in SaaS customer experience and enterprise feedback management, today announced an iPhone application for the enterprise feedback management ("EFM") industry, Medallia for iPhone. The newly released mobile application allows Medallia customers to access, monitor, and respond to real-time customer feedback on the go. Medallia for iPhone is available to all Medallia subscribers at no additional fee and works with all iPhone models.
The Medallia for iPhone application gives enterprises unprecedented access to valuable customer feedback in real-time. Organizations can now rely on the real-time delivery of mobile data to speed decision-making, accelerate issue resolution or address customer service opportunities as they arise. Industries such as retail, financial services and hospitality depend on customer feedback to build a positive brand image, foster customer loyalty, optimize operations and increase customer retention.
The Medallia Enterprise Feedback Management Platform captures critical customer opinions across all response channels, including social media, turning both general and specific feedback into high-value information. Medallia's patent pending software-as-a-service technology is designed to help enterprises discover trends through analytics, re-engage with dissatisfied customers and achieve the highest level of customer excellence.