QSR Automations will debut the innovative DineTime solution at the 2013 National Restaurant Association Restaurant, Hotel-Motel Show (NRA), held May 18 to 21 at McCormick Place, Chicago. Featured at NRA along with the DineTime iPad apps for managing waiting and seated guests are QSR’s comprehensive ConnectSmart® guest management solutions. DineTime leverages QSR’s extensive experience in helping casual and fine dining operators to maximize efficiencies and delight guests through its revolutionary ConnectSmart kitchen display, recipe viewer, table management, and reservations solutions.
Established in 1996, QSR is a recognized leader in kitchen display technologies for all types of restaurants around the world. Based on QSR’s research using the 2012 Nation’s Restaurant News system wide sales reports, more than 65% of the top 25 U.S. casual dining chain restaurants rely on QSR’s powerful kitchen display software and hardware. To help casual and fine dining restaurants further optimize quality, ticket times, and guest loyalty, in 2005 QSR began adding feature rich in-store, online, and mobile table management and reservations options to its advanced ConnectSmart solution.
Following QSR’s long-standing philosophy of offering flexible technology options, the DineTime solution provides a free app for those operators located in the United States, United Kingdom, and Canada who simply wish to organize and manage a wait list and seated list while notifying guests that their table is ready via text messaging. The free app includes unlimited call ahead and walk in parties managed across multiple devices along with unlimited one-way texting with customizable messages. Additionally, the free app includes a rich guest book with extensive guest information and dynamic guest lookup, as well as a 30-day summary dashboard and access to the DineTime.com portal for viewing guest data and weekly snapshots.
Coming soon, QSR will offer a fee-based version of the DineTime app for just $49 per month, which adds a number of key features including unlimited two-way texting, a yearly dashboard, and enhanced access to the portal. Shortly following this release, another version of the DineTime app will be available to provide seating and table management capabilities, including intuitive drag and drop seating from the wait list for walk in and call ahead parties of all sizes.
Guest data that is captured by DineTime includes contact information, number of visits, and visit details such as total visits by date and party size, average wait times, seated times, and hostess notes. The powerful DineTime.com portal provides access via the web to view this guest data as well as view a real-time snapshot of the restaurant’s status along with daily guest and party totals for the current week, including seated and walk away counts. With the portal, managers can gain critical access to their restaurant at any time, from anywhere.
Users of the fee-based versions of DineTime can further leverage the portal for reporting and export capabilities. These premium portal capabilities enable operators to run, print, and export a variety of reports for configurable time periods and with a selection of filters. Available reports offer average wait times and party size mixes – by day, week, month, year to date, and year. And the portal will store key guest visit information and summary metrics data for a period of 15 months for all fee-based users. Additionally, these users can export their guest book at any time.