HITEC: GoConcierge iPad App Frees Hotel Concierges from Desk

| June 20, 2011

GoConcierge.net, creator of GoConcierge, a guest service application, is expanding to mobile devices by integrating its Web-based application service with native iPad and iPhone apps. The apps will free up concierges to provide service and assist guests in locations other than the concierge desk—at the pool, golf course, anywhere where a guest is—improving the guest experience and allowing concierges to spend more time with guests. The GoConcierge iPad app will be demonstrated at HITEC from June 21 to 23 at the Austin Convention Center in Austin, Texas (booth 930).

Important guest activities and other information from the GoConcierge application can be viewed and edited from anywhere and in real-time. The Guest Task Calendar, available in the language of the user, allows one to log and track guest tasks quickly and easily.

Concierges can customize and use the recommendations module to showcase local restaurants, attractions and venues. Detailed information can be enhanced with rich multimedia content and interactive maps which will help engage guests and provide them with valuable information visually to help them make more informed decisions about what to do during their stay. The concierge can also use interactive maps to show places to visit, provide a quick view of where the guests are headed and the easiest way to get there.

Document storage
All of the content in the recommendations module can be customized and managed. Frequently used documents can also be stored for quick access to present or e-mail to guests.

Other departments besides concierge can also take advantage of the new mobile apps. Security can use it to log lost and found items—at the point where an item is found or returned. Using any supported device, a photo of the item can be taken and uploaded to GoConcierge. In housekeeping, room attendants can use the iPad app for inventory—to keep track of cribs or rollaways, for example. In engineering, the iPad makes it easy to respond to e-mails and plan and track preventive maintenance tasks.

Single view of property activities
In addition to concierge, security, housekeeping, and engineering, departments including front desk, shipping and receiving, spa, food and beverage, sales, purchasing, accounting, bell and valet staff can all benefit from using the new apps. GoConcierge provides a single view of what is happening at a property, ensuring that not a single guest request falls through the cracks.

Fully customizable reports can be run on-demand or be delivered directly to the iPad at pre-defined time intervals. Reports can help summarize activity conducted within GoConcierge—the volume of business sent to area restaurants or other businesses, package delivery history, items lost and found, maintenance issues, and much more.

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