HEADLINES

POS Imperative: Provide Deep Customer Insight without Complexity

8/6/2013
Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.

The Property Management Puzzle

8/6/2013
Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.
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