In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
Businesses in all industries have come to realize that their data in their most valuable asset. In a roundtable with HT, subject matter experts offer insight into how hotels and restaurants can harness that data to gain a competitive edge. The panel talks about how to push for better collaboration, how data can be used to set business strategy, and common misconceptions about data. Input comes from Choice Hotels, Church’s Chicken, Oberweiss Dairy, and Adjuvi Consulting.
HT offers its annual round-up of what’s new in the POS hardware space. This year, tech suppliers are focusing on rights-sized solutions that allow for flexibility, mobility, and increased security.
Paytronix open API allows Lettuce Entertain You to customize and target loyalty promotions. Sponsored.
Anticipated Brooklyn luxury property selects smart hotel technology expert to deliver automation, energy savings and convenience.
Coastal Hotels selected Execuvue Enterprise Business Intelligence and Targetvue Budgeting and Forecasting; Margaritaville Resort will install Aptech’s Profitvue Enterprise Financial Accounting.
The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.
The 'digital log book in the cloud' replaces hand-written notes as a means to communicate between staff, departments and management.
Now, customers can 'stay with points,' but there are plans for the functionality to be expanded so they can 'fly with points,' 'go on excursions with points,' and a range of other options in the future.
Firms large and small see IoT as big business. In September alone, Salesforce, AT&T and IBM have made major announcements ranging from new solutions to entire divisions. HT recaps the big newsmakers and offers 5 tips for establishing an IoT framework in hospitality.