The Keynote Lodging Performance Index takes a closer look at what really drives improved web performance.
With the application of digital technologies, an executive leadership position is also emerging. The role of CDO or chief digital officer is proving to be one that's part technology, part marketing, and part business.
LeDomaine has updated its historic ambience by introducing guests to 21st century experience.
Del Taco has selected PeopleMatter to provide applicant tracking and onboarding.
Morgans Hotel Group utilizes system to analyze feedback from hundreds of review sources.
James Hotel Group drives new business and increases productivity with Groupize Group Booking Engine Solution.
The need for stability and an open architecture that allows integration with consumer-facing technologies drove Chop't Creative Salad Company to team with Future POS. Since the implementation, Future POS has helped Chop't's 25 locations keep transactions rolling while reducing repair and maintenance expense. Sponsored.
From mobile payments and tablets, to real-time analytics and social loyalty, the technology wish list for many restaurant operators is expanding. However, without standards for creating open architecture between systems, integration is a challenge. HT talks to restaurant operators about how they’re expanding capabilities in a fragmented market.
Privacy and security are hot issues these days, fueled by high-profile data breaches affecting companies like Target, and closer to home, Wyndham Worldwide. Hotels are seeking ways to bolster privacy policies with scanning and monitoring procedures. Technology plays a part, but can only be effective when coupled with rigorous training and transparent guest communication.
Social media offers a sprawling, picture window view into consumer opinion, and hotels and restaurants have overwhelmingly joined the discussion. Managing social channels and the vast data they provide, however, is largely a manual, time intensive process. HT research has found that many hotels and restaurants struggle to measure and manage social activity; we anticipate social reputation management (SRM) technology will become increasingly important as the industry aims to build out integrations between social content and loyalty programs. In this special feature, HT talks to hotel and restaurant operators that are using SRM — including Domino's, Shangri-La Hotels and others — to get insight into the tools that are helping them manage and mine high-value social data.