Starwood Opens the Door to Next-Gen Engagement

In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Ins & Outs of Next-Gen Locking

There’s a real and growing trend among hotel operators to deploy mobile key technology. HT gets input from experienced hotels on some of the latest solutions, plus how they’re managing security concerns.

The Art & Science of Analytics

Businesses in all industries have come to realize that their data in their most valuable asset. In a roundtable with HT, subject matter experts offer insight into how hotels and restaurants can harness that data to gain a competitive edge. The panel talks about how to push for better collaboration, how data can be used to set business strategy, and common misconceptions about data. Input comes from Choice Hotels, Church’s Chicken, Oberweiss Dairy, and Adjuvi Consulting.

NRF Survey: New Credit Cards Not Safe Enough

The majority of consumers, 62 percent, said they prefer chip-and-PIN cards over cards that just use chip and signature, and among Millennials, the preference for PIN is even stronger.

Expedia Enables Customers to Travel with Points

Now, customers can 'stay with points,' but there are plans for the functionality to be expanded so they can 'fly with points,' 'go on excursions with points,' and a range of other options in the future.

3 Major Firms Target IoT, Plus 5 Get-Started Tips

Firms large and small see IoT as big business. In September alone, Salesforce, AT&T and IBM have made major announcements ranging from new solutions to entire divisions. HT recaps the big newsmakers and offers 5 tips for establishing an IoT framework in hospitality.
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2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum