HEADLINES

So you Want to be a CDO (or Not)?

8/8/2014
With the application of digital technologies, an executive leadership position is also emerging. The role of CDO or chief digital officer is proving to be one that's part technology, part marketing, and part business.

Mobility & Stability Meet at the POS for Chop't

8/6/2014
The need for stability and an open architecture that allows integration with consumer-facing technologies drove Chop't Creative Salad Company to team with Future POS.  Since the implementation, Future POS has helped Chop't's 25 locations keep transactions rolling while reducing repair and maintenance expense. Sponsored.

POS Integration Becoming a "Must-Have"

8/6/2014
From mobile payments and tablets, to real-time analytics and social loyalty, the technology wish list for many restaurant operators is expanding. However, without standards for creating open architecture between systems, integration is a challenge. HT talks to restaurant operators about how they’re expanding capabilities in a fragmented market.

Three Key Pieces to Data Security

8/6/2014
Privacy and security are hot issues these days, fueled by high-profile data breaches affecting companies like Target, and closer to home, Wyndham Worldwide. Hotels are seeking ways to bolster privacy policies with scanning and monitoring procedures. Technology plays a part, but can only be effective when coupled with rigorous training and transparent guest communication.

The Rise of Social Hospitality

8/6/2014
Social media offers a sprawling, picture window view into consumer opinion, and hotels and restaurants have overwhelmingly joined the discussion. Managing social channels and the vast data they provide, however, is largely a manual, time intensive process. HT research has found that many hotels and restaurants struggle to measure and manage social activity; we anticipate social reputation management (SRM) technology will become increasingly important as the industry aims to build out integrations between social content and loyalty programs. In this special feature, HT talks to hotel and restaurant operators that are using SRM — including Domino's, Shangri-La Hotels and others — to get insight into the tools that are helping them manage and mine high-value social data.
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2014 Restaurant Executive Summit
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