HEADLINES

Dunkin' Runs on Innovation

3/10/2008
As buzz words go, "innovation," has racked up serious mileage in the information technology industry. The word appears on nearly every industry conference agenda in 2008 (HT owns up to its share) and continues to be a prime directive for many top IT leaders. But beneath all the next-gen talk and the innovation task forces, successful innovation in the quick-service industry requires a dedicated focus on three things: accuracy, speed and simplicity.

High Definition Demystified

3/10/2008
For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore.

Four Seasons, Texas Roadhouse Tops in Customer Engagement

3/10/2008
When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm.

Keeping Kitchens Humming

3/10/2008
A well-managed kitchen with a seasoned staff can be an operational wunderkind. At Bone Daddy's House of Smoke, a three-unit Texas BBQ chain, the kitchen has been known to pound out $10,000 in lunch sales in one four-hour shift.
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