HEADLINES

Wynn to Deliver "Excellence" Keynote at Hotel Tech Forum

2/20/2008
Wynn Las Vegas is the only resort casino in the world to hold both the Mobile 5 Star and the AAA 5 Diamond rating, making its CIO Scott Carcillo an ideal executive to headline this year's Hotel Technology Forum as the keynote speaker.

Common Ground

2/19/2008
The vendor community needs to get serious about fostering interoperability between solutions, according to Tom Conophy, CIO of InterContinental Hotels Group. Go inside the integration strategies of one of the world's largest hotel companies, and read about its CIO's industry-wide call to action.

Guests Like Tech-Savvy Service

2/19/2008
The National Restaurant Association released its annual Restaurant Industry Forecast for the year ahead, and results show that the U.S. restaurant industry -- typically slower to adopt cutting-edge technologies -- is placing a priority on IT initiatives in the year ahead.

Mix Well & Serve

2/19/2008
Store-level systems such as online ordering, self-service payment, kitchen displays, labor management, integrated ordering, and so on, can often mean the difference between leading and lagging behind the competition. But integrating new software with the POS system can be a significant hurdle to getting those systems in place.

New Loyalty Strategies

2/19/2008
Visit almost any retail outlet and at some point in the purchasing process, an employee is bound to offer enrollment into the company's loyalty program. From Best Buy to Marriott, nearly every major retail chain offers a rewards program in some form, and as these programs become more competitive, so do benefits to the consumer.

High Touch vs. Touch Screen

2/19/2008
There has been an ongoing debate since the inception of self-service kiosks in hotels as to whether they improve or dilute customer service, particularly in traditional high-end hotels where guests have come to expect 'high-touch' service from staff.
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