The Customer Connection

A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth

Steak n Shake CMO to Deliver Keynote at Point of Service Summit

Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.

U.S. Hotels to Invest $5.5 Billion in Upgrades

Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.

Carlson Takes on Revenue Optimization

Carlson Hotels Worldwide announces it has signed an agreement with JDA Software Group, Inc. to implement a revenue optimization platform to increase asset value and profitability for Carlson franchisees.

IHG Continues Relationship with Supply Chain Firm

InterContinental Hotels Group (IHG) signs a new five year contract with Ridgewood, NJ-based Supply Chain Management, LLC (SCM) under which SCM will manage IHG supply chain functions throughout North America, Central America, South America and the Caribbean. Financial terms of the contract were not disclosed.

Trump Renews Online Marketing Agreement

Trump International Hotel & Tower Las Vegas announces that it has re-enlisted the services of Geary Interactive to oversee the design and creation of an online marketing campaign for Trump's Tower II, the second largest residential towers in Las Vegas.

UK Chains, Independents Upgrade PMS

Dunchurch Park Hotel and Conference Center is a member of the Signature Hotel Group and is situated on a 72-acre campus in central England. Dunchurch Park runs high occupancy during the week and uses Morthwind's Maestro PMS to manage all of its hotel rooms and conference facilities to book meeting rooms, track group accounts, keep schedules and generate banquet invoices.

Best Western Beta Testing Results in Second PMS Certification

Best Western (BW) and Multi-Systems Inc. (MSI) have successfully completed Beta testing of the NovaPlus Two-Way interface at four BW sites: BW Arroyo Roble Hotel & Creekside Villas in Sedona, Arizona; BW Coronado Motor Hotel, Yuma, Arizona; BW Executive Inn in Seattle, Washington; and BW Campus Inn Motor Lodge in Beaver Dam, Wisconsin.
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2015 Multi-Unit Restaurant Technology Conference
2015 Hotel Technology Forum