VPN Virtues

Virtual-private networks take off across hospitality

Friday's Turns Up Heat in Kitchen

Carlson Restaurants Worldwide selects ConnectSmart Hospitality Automation Solution from QSR Automations (qsrautomations.com) for its company-owned T.G.I. Friday's restaurants.


When it comes to IT operations of multi-unit restaurant chains, paper has long been the chef's special.

PM Building Blocks

Andrew Furrer, director of information technology for Kimpton Hotels and Restaurants, based in San Francisco, knows how important property-management systems (PMS) can be to business operations in the hospitality industry

MURTEC Buzzes with Talk of Compliance, R.O.IT

At the recent 10th annual Multi-Unit Restaurant Technology Conference (MURTEC), held March 9-11 at the Rio All Suite Hotel and Casino in Las Vegas, the buzzword on the strip was compliance. Whether it was Visa credit card, or Sarbanes-Oxley, concern for new mandates captivated the nearly 200 restaurant executives.

Technology To Go

Trends in the restaurant industry reveal a growing consumer demand for take-out/to-go options from casual dining and fast-food establishments; a market that accounted for 58 percent of total restaurant traffic in 2001, according to the National Restaurant Association. From wireless networks to online ordering, technology continues to play a critical role in meeting customer expectations for greater efficiency and speed.

The Passing Lane

Digital Dashboard gives hotel and restaurant operators the data they need to speed by their competition

Room with a View

In today's world of flat-plasma screens, powered by high-definition cable and satellite signals, the television has grown way beyond a 19-inch "boob-tube" hidden behind armoire doors. Today's designs are sleeker and sexier, and thanks to the advent of hard-disc recorders and "on-demand" services, hotels are now able to let guests watch their favorite movies and shows at their leisure.

Rules of the Road

Sometimes guiding technology for a major hotel company can seem more art than science. Take Marriott, for example. With 2,600 properties and more than $9 billion in sales, Marriott is clearly the largest and most influential hotel company. And yet, as Marriott's CTO and senior vice president of information technology strategy Barry Shuler readily admits, running Marriott's IT department requires more negotiation than anything else.
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2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference