Mystery Shops: Waste of Time or Key to Driving Guest Loyalty?

Mystery shops are sometimes pegged as controversial due to disputed findings and the idea that it represents only "a moment in time," but the importance of third-party observation is undeniable, says The Heathman Hotel. Learn about the strategies and technologies that have helped the hotel to boost its guest satisfaction by 2%.

Your POS Recap: Who Made Headlines in August?

Dairy Queen, Carl's Jr., and Buffalo Wings & Rings are among those operators topping point of sale headlines this month. Meanwhile, new solutions from the vendor community focused on encryption, payroll processing modules and more.

Demagnetized Key Cards a Distant Memory for CityCenter?

In an effort to eliminate the demagnetization problem associated with traditional mag-strip keys, CityCenter has decided to implement an RFID locking system in nearly all of the 6,000 guest rooms and suites.

Hypercom Point-to-Point Encryption Tool Reaches U.S. Shores

The HyperSafe Secure EFTSec Server 2.0 point-to-point payment data encryption system encrypts cardholder data during transaction processing, starting at the payment terminal and ending at a trusted point where the data is decrypted.

It's Back! Registration Now Open for MURTEC 2011

MURTEC, 'The Gold Standard Restaurant Technology Event,' returns to Las Vegas this March with an agenda designed around the theme: "The Integrated Enterprise: Aligning Technology Initiatives with Business Objectives."

Magnolia Hotels' Revenue Blossoms under Cloud-Based PMS

Magnolia Hotels leverages a PCI compliant, cloud-based property management system to secure sensitive information while centralizing proprietary guest data across five properties. The result: thousands upon thousands of dollars in additional revenue.
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2017 Multi-Unit Restaurant Technology Executive Summit