New Castle Hotels & Resorts' launch of UniFocus' GUESTScope guest survey systems across all independent properties is expected to evaluate guest satisfaction and employy engagement.
Marriott International and AT&T Inc. are to convert multiple communication networks into one converged solution for voice and data transmission. Key benefits include faster, more reliable wired and wireless Internet connections and a quicker deployment of emerging communications technologies.
GenaRes Worldwide Reservation Services selects VFM Interactive as their media production and distribution provider. Under the agreement, GenaRes will utilize VFM's web-based digital media management platform as the single point for the entry, storage, management, and distribution of all of its hotels' rich visual content.
Team Schostak Family Restaurants, operator of 59 Burger King locations, expands the rollout of an employee hiring solution from JobApp Network after a five month location comparison that resulted in a 50 percent decline in employee turnover.
Kokua Hospitality rolls out Flyte Airline Information Systems across their portfolio to better serve business guests and differentiate properties.
Certain Software's release of Version 11 of eventsPro and eventsInteractive features new modules such as enhanced sales and sponsorship applications, floor management and feedback.
Joe's Crab Shack's selection of CrunchTime's Enterprise Solution is based off of their demonstrated track record, according to management. The implementation began in June in over 100 locations.
One of the toughest challenges that independent hotels face is brand distribution. Although independent hotels lack many of the resources of the larger brands, there is one outlet that managers can turn to: the Internet. Rodrigo Machaz, general manager of the Memmo Baleeira Hotel, shares some tips and strategies that will increase guest visits through Web direct channels.
Papa John's new mobile Web mobile ordering solution allows customer to place orders from their mobile phone. The mobile Web site features the entire menu, special offers, and a restaurant locator tool.
Church's Chicken selects ArrowStream OnDemand to improve the efficiency of inbound product deliveries at its retail stores and control IT costs. Management estimates that the partnership results in time savings equivalent to 500 man hours per week.