HEADLINES

Steak n Shake CMO to Deliver Keynote at Point of Service Summit

5/1/2007
Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.

The Customer Connection

5/1/2007
A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth

U.S. Hotels to Invest $5.5 Billion in Upgrades

5/1/2007
Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.

Carlson Takes on Revenue Optimization

4/24/2007
Carlson Hotels Worldwide announces it has signed an agreement with JDA Software Group, Inc. to implement a revenue optimization platform to increase asset value and profitability for Carlson franchisees.

IHG Continues Relationship with Supply Chain Firm

4/24/2007
InterContinental Hotels Group (IHG) signs a new five year contract with Ridgewood, NJ-based Supply Chain Management, LLC (SCM) under which SCM will manage IHG supply chain functions throughout North America, Central America, South America and the Caribbean. Financial terms of the contract were not disclosed.

UK Chains, Independents Upgrade PMS

4/24/2007
Dunchurch Park Hotel and Conference Center is a member of the Signature Hotel Group and is situated on a 72-acre campus in central England. Dunchurch Park runs high occupancy during the week and uses Morthwind's Maestro PMS to manage all of its hotel rooms and conference facilities to book meeting rooms, track group accounts, keep schedules and generate banquet invoices.

Trump Renews Online Marketing Agreement

4/24/2007
Trump International Hotel & Tower Las Vegas announces that it has re-enlisted the services of Geary Interactive to oversee the design and creation of an online marketing campaign for Trump's Tower II, the second largest residential towers in Las Vegas.

Best Western Beta Testing Results in Second PMS Certification

4/17/2007
Best Western (BW) and Multi-Systems Inc. (MSI) have successfully completed Beta testing of the NovaPlus Two-Way interface at four BW sites: BW Arroyo Roble Hotel & Creekside Villas in Sedona, Arizona; BW Coronado Motor Hotel, Yuma, Arizona; BW Executive Inn in Seattle, Washington; and BW Campus Inn Motor Lodge in Beaver Dam, Wisconsin.

Dunkin' Donuts Implements BI Solution

4/17/2007
Dunkin' Donuts, a subsidiary of Dunkin' Brands, Inc., announces a new customer deployment from data integration and business intelligence solutions provider Oco, Inc. The application gives Dunkin' Donuts management and reporting capabilities for franchise development, supporting the company's aggressive growth plans.
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