Servicing a market segment consisting of large group meetings and conventions, Gaylord Entertainment was in need of a solution that would optimize management of the 9,000+ employees in their STARS program. After upgrading from a manual workforce scheduling system, Gaylord is able to focus more time on individual customer service instead of staying behind the scenes.
PhoneSuite's PMS-integrated Touch Screen Console allows front desk staff to automatically pull up guest information at the touch of a finger.
The CWEETS Scanner, developed by a team of UCLA engineers, can produce one-dimensional bar codes with a frame rate on the order of 25 million frames per second.
Six Destination Hotel & Resorts properties across the U.S. are using a web-based system guest service operations system GoConcierge to adds efficiency to multiple departments.
The updated solution's capabilities promise to drive efficiency and profit through increased customer collaboration and more accurate pricing and billing.
The Tides Inn, through a partnership with Hospitality eBusiness Strategies, launches a redesigned website and comprehensive direct online distribution strategy.
The three year deal between Starwood and Philips will outfit 460 properties across the U.S. with SmartPower2 energy efficient televisions and is expected to save the company more than $12 million in energy costs.
The Sheraton Atlanta Hotel becomes one of the first properties in the nation to implement real-time audio recordings of guest feedback via in-room phones.
The new Market Insight Suite from Utell and Tiger Rate is a competitive intelligence tool that offers rate benchmarking and channel management applications to help hotels complete on a global level.
Saxbys Coffee Worldwide selects MICROS e7 as its corporate technology standard and will implement multiple applications, including POS and loyalty solutions, across all locations.