HEADLINES

Hard 'Rockin' the Customer Experience

10/8/2010
Hard Rock Cafe heightens the customer experience by bringing its collection of music memorabilia to life across multiple locations thanks to a multi-touch monitor and application for a single person, called RockWall Solo.

Four Ways to Better Climate Control

10/8/2010
Energy management systems can not only help hotel to realize significant cost savings, but they can provide guests with seamless customer service and comfort options. Executives from Sheraton, Mandarin Oriental and La Quinta Inns & Suites share their energy management best practices.

Hey Facebook, Show Me the ROI

10/8/2010
Social networking use in hospitality may be catching on, but many hotels and restaurants still aren't cashing-in. The ones that are have shared insights in how to leverage virtual gifts, real reservations, and souped-up loyalty programs to tie ROI into their social networking initiatives.

Omni Carves out Innovative Luxury Niche with Technology

10/8/2010
In taking home J.D. Power and Associates' top honors in guest satisfaction in 2010, the 45-unit Omni Hotels & Resorts is solidifying its place as a leader in the upscale pack. Richard Tudgay, Omni's VP of technology, reveals how technology has helped the hotel chain make a name for itself in this competitive segment, and even carve out its own unique niche: "innovative luxury."

The Rise of Technology-Based Hospitality Brands

10/8/2010
A Cornell University study finds that not only does technology help hotels and restaurants to extend their concept, but often technology is the concept. Here are just a few examples.
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2017 Multi-Unit Restaurant Technology Executive Summit