Dunkin' Donuts to engage fans through social media and select the first fans to appear in commercials.
HTNG has elected execs from Melia Hotels and Hilton to its Board of Governors.
The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.
New pricing model for hotel management software is an industry first.
VoC provider procures CEM solutions provider.
Ctuit releases updated version of On The Fly mobile app.
Iberostar Hotels & Resorts has renewed its partnership with ReviewPro.
Mandarin Oriental Hotel Group has long been at the forefront of innovation and now the luxury hotel company's technology team is turning its attention to the next frontier of connectivity. In this exclusive Q&A with David Heckaman, the company's vice president of information technology, HT gets an inside peek at MOHG's innovation lab, a proving ground for new technologies, and the company's plans to rewire connectivity with fiber optic cabling.
The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.
Guests are expecting, and demanding, more connectivity than ever before. Here are some best practices for meeting and exceeding guests' bandwidth needs.