HEADLINES

Starwood Increases Savings and Efficiency by Tracking Guest Needs

10/10/2013
The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.

A Future Bright With Fiber

10/8/2013
Mandarin Oriental Hotel Group has long been at the forefront of innovation and now the luxury hotel company's technology team is turning its attention to the next frontier of connectivity. In this exclusive Q&A with David Heckaman, the company's vice president of information technology, HT gets an inside peek at MOHG's innovation lab, a proving ground for new technologies, and the company's plans to rewire connectivity with fiber optic cabling.

Hotel Management Tech Evolves: One-on-One with SkyTouch

10/8/2013
The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.

Navigating the Bandwidth Boom

10/8/2013
Guests are expecting, and demanding, more connectivity than ever before. Here are some best practices for meeting and exceeding guests' bandwidth needs.
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