HEADLINES

Destination Hotels & Resorts Tackles Web 2.0

10/24/2008
By the end of 2008, Destination Hotels & Resorts will complete the roll out of the Avalon BUZZ Report to monitor customer satisfaction and feedback over the internet.

Greenbrier Resort Ends Cellular Coverage Gaps

10/23/2008
Situated in the Allegheny Mountain at White Sulphur Springs, West Virginia sits the Greenbrier Resort. Facing the need to update lagging technological services, the Greenbrier decided on a major upgrade starting with the deployment of an in-building wireless solution to eliminate cellular coverage gaps. A year later, their system is flawless.

Solve Support Snags with Tailored POS Service Agreements

10/23/2008
As point of sale technology becomes more and more advanced, many argue that technical client support is not keeping pace with the increase of technological advancements. Service level agreements that lay out the detailed specifics of a support offering are one way that operators can combat the delays associated with system problems...and here's why.
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