HEADLINES

U.S. Travel Industry Grapples with Weak Demand

3/5/2009
Hotels, airlines and travel agencies can expect to face an uphill battle in 2009 as the economic recession continues to hit the travel industry hard, reports Kyle Peterson and Deena Beasley of Reuters.

Cumberland Farms to Overhaul Data Network in 500+ Locations

3/4/2009
Cumberland Farms and Spacenet sign a contract to upgrade the satellite network in 500 locations to support improved performance for web-based and back-office applications including credit/debit card authorization, POS polling, HR software and inventory tracking.

Bandwidth Building Secret

3/3/2009
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.

Battling for Loyalty

3/3/2009
On the loyalty battlefield, systems that once tracked guest preferences after they've gone are losing out to newer applications powered by predictive loyalty tools. Learn how hotels and restaurants are leveraging targeted offers, the power of partners, and mobile communication to boost customer traffic.

Claim Jumper Centralizes Hiring Processes for Bottom Line Results

3/3/2009
Ask any restaurant operator and they will tell you that a poorly selected staff has grave repercussions on store efficiency and customer satisfaction. Claim Jumper is taking its hiring processes up a notch by ensuring that the right employees are in the right positions thanks to applicant screening technology.

Combat Low Occupancy with Top Internet Marketing Strategies

3/3/2009
As more travelers turn to the Internet to research their lodging options, hoteliers will find that increased Internet visibility will result in higher hotel bookings. Yet this can pose to be a challenging obstacle to overcome in a downturned economy as traveler spending is on a decline. From basic website maintenance tips to targeted Pay-Per-Click campaigns, learn the top low-cost, high return-on-investment methods to attracting more guests.

IT Purchases Driven by Economy

3/3/2009
Information technology budgets across the restaurant industry are being hit hard by the downturned economy, forcing operators to implement cost-saving technologies that will most affect the bottom line. Learn about the recent cost-cutting tech selections at Noodles and Company and the Lion and Rose British Restaurant & Pub.

Loyalty 2.0 with Wendy's/Arby's CIO

3/3/2009
The emergence of Web 2.0 is transferring brand buzz power into the hands of customers through new marketing strategies and applications such as social networking, cell phones and more. Hospitality Technology sits down with Don Zimmerman, CIO of the newly formed Wendy's/Arby's Group, to discuss which technology trends hold the biggest potential for driving customer loyalty in the emerging marketing landscape, and why. 
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