Evolution of a Classic

Steak & Shake stays fresh with new menu offerings and a focus on quality service

Hard Rock to Release CD for Charity

Hard Rock Hotels and Casinos, in partnership with Allido Records and music executive and producer Rich Kleiman, enlists DJ/producer Mark Ronson to curate and define a series of limited-edition CDs that will pay homage to Hard Rock's music heritage.

Now Showing

Personalized video content and new technology take in-room televisions to a new level of entertainment

Steak n Shake CMO to Deliver Keynote at Point of Service Summit

Steven Schiller, chief marketing officer for The Steak n Shake Company and interview subject in this month's cover story, will present the opening keynote address, "Creating the Ultimate Guest Experience," to attendees at the Point of Service Summit on June 13 in New York City.

The Customer Connection

A new wave of loyalty strategies are making it easier for operators to attract, retain and drive top-line growth

U.S. Hotels to Invest $5.5 Billion in Upgrades

Following a record $5.0 billion invested in the U.S. lodging industry in 2006, the industry is expected to invest approximately $5.5 billion in 2007, according to PricewaterhouseCoopers' latest forecast.

Carlson Takes on Revenue Optimization

Carlson Hotels Worldwide announces it has signed an agreement with JDA Software Group, Inc. to implement a revenue optimization platform to increase asset value and profitability for Carlson franchisees.

IHG Continues Relationship with Supply Chain Firm

InterContinental Hotels Group (IHG) signs a new five year contract with Ridgewood, NJ-based Supply Chain Management, LLC (SCM) under which SCM will manage IHG supply chain functions throughout North America, Central America, South America and the Caribbean. Financial terms of the contract were not disclosed.
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2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference