HEADLINES

Fight the Economic Storm with Marketing and Sales Strategies: Part 2

12/10/2008
In part one of this three part series, Deloitte examined the outlook for the US consumer of hospitality services and offered the first of four marketing and sales functions that will mitigate financial burdens during this downturned economy. In part two, learn how to achieve financial success by improving spending across sales and marketing channels and by re-evaluating customer segments and touch-points.

Hardee's Franchisee Streamlines Drive-Thru Efficiency

12/10/2008
Hardee's franchisee, Boddie-Noell, knows what it takes to fully manage its customers' drive-thru experiences. The use of real-time drive-thru timers is helping to shave down drive-thru wait times and provide management with individual store performance indicators.

Hotels: Are you Maximizing Your CRS?

12/10/2008
A hotel's central reservation system is the link to most sales opportunities. Learn how to boost bookings and revenue with a fine-tuned central reservations system.

Payment Processing Update

12/10/2008
The latest releases in payment technology show continued focus on wireless and contactless solutions that promote payment security and efficiency. Cell phone enabled applications and wireless credit card readers are just some of the solutions on the market.

POS System Trends 2009

12/10/2008
As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.

The 'Wow' Factor

12/10/2008
Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.

Technology Combats Common Employee Complaints

12/10/2008
Research conducted by the Cornell Center for Hospitality Research highlights the direct correlation between workforce scheduling practices and employee job satisfaction. Operators turn to technology to promote keep employees happy and boost guest return visits.
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