For many independent hotels, the budget and manpower needed to sustain revenue management technology and specialized sales and marketing support internally may not be an option. Learn what to look for in third party representation before you outsource.
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
All Level 4 businesses using First National Merchant Solutions services will have access to TrustKeeper, Trustwave's on-demand compliance management solution.
According to a 2009 survey conducted by Orangesmile.com, women and senior citizens are increasingly turning to the Internet to make their travel and hotel reservations.
theWit hotel has recently installed Roomlinx's interactive TV technology solution, an entertainment and business tool that is geared toward increasing revenue and brand loyalty for hotels.
In need of a targeted strategy to cross-sell and up-sell properties within the Destination Hotels & Resorts collection, the company turned to AIR Marketing to assist in launching a new customer loyalty program, Destination Delivers. Since its debut, the program has garnered a membership of more than 6,500 Destination guests, who have contributed to booking more than 1,360 room nights.
Cap Juluca, a five-star resort on Anguilla in the British West Indies, selects UniFocus' advanced survey analytics tool to relate guest satisfaction to its bottom-line.
To maintain rate parity and maximize occupancy, Britain's Forestdale Hotels has installed RateTiger's online channel management products across 13 of its 18 properties.
Boddie-Noell has renewed its contract with Contingent Network Services for a second consecutive 36-month term to provide the Hardee's franchisee with its managed WAN services.
LongHorn Steakhouse and its advertising partner, Grey New York, extend the "Discover the West in You" ad campaign into the digital age with the launch of its first-ever Apple iPhone stereoscopic 3D application.