HEADLINES

Uncommon Loyalty

4/8/2008
Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty.

New York's Pod Hotel Launches Community Blog

4/4/2008
Message board gives guests with active reservations at the hotel the ability to communicate with other guests; Pod Hotel mgmt. hopes it will also serve as a guide and resource
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