HEADLINES

Dunkin' Runs on Innovation

3/10/2008
As buzz words go, "innovation," has racked up serious mileage in the information technology industry. The word appears on nearly every industry conference agenda in 2008 (HT owns up to its share) and continues to be a prime directive for many top IT leaders. But beneath all the next-gen talk and the innovation task forces, successful innovation in the quick-service industry requires a dedicated focus on three things: accuracy, speed and simplicity.

Integration Update Where are They Now?

3/10/2008
System integration is a key pain point for any lodging operation given the vast number of systems that any one property runs and the number of vendors required to install, service and support those systems.

High Definition Demystified

3/10/2008
For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore.

Four Seasons, Texas Roadhouse Tops in Customer Engagement

3/10/2008
When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm.

Keeping Kitchens Humming

3/10/2008
A well-managed kitchen with a seasoned staff can be an operational wunderkind. At Bone Daddy's House of Smoke, a three-unit Texas BBQ chain, the kitchen has been known to pound out $10,000 in lunch sales in one four-hour shift.

Market Update: POS Vendors

3/10/2008
In June of last year, Panasonic Information Systems, a division of Panasonic System Solutions Company (www.panasonic.com/pos), expanded its presence in the QSR and hospitality markets with the introduction of purpose-built stand, alone software, geared for independent hospitality operators.

Peer POS Review

3/10/2008
Are you in the market for a new point of sale system? A sneak peek at Hospitality Technology's 10th annual Restaurant Technology Study tells us that one in five restaurant operators will look to replace their POS system within the next 12 to 24 months, with a keen eye to systems that can offer accounting and financial solutions, labor management, and business intelligence capabilities.

Town & Country Resort Streamlines Group Reservation Process

3/10/2008
Town & Country Resort & Convention Center, owned by Atlas Hotels and located in San Diego, is the largest privately-owned convention and meeting hotel on the West Coast. With groups and conventions driving more than 80 percent of revenue, it's critical that meeting planners have the tools necessary to execute events down to the last detail.
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