HEADLINES

Technology Combats Common Employee Complaints

12/10/2008
Research conducted by the Cornell Center for Hospitality Research highlights the direct correlation between workforce scheduling practices and employee job satisfaction. Operators turn to technology to promote keep employees happy and boost guest return visits.

The 'Wow' Factor

12/10/2008
Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.

Fight the Economic Storm with Marketing and Sales Strategies: Part 1

12/9/2008
As the hospitality industry begins to feel the full weight of a downturned U.S. economy, many operators are left asking what strategies will help reduce financial burdens and lead to stronger long-term customer relationships. In the first of a three part series, Deloitte examines the outlook for the U.S. consumer of hospitality services and offers suggestions that operators should consider implementing in order to prosper during troubling times.

Teledex Joins Cisco Technology Developer Program

12/9/2008
In addition to joining the Cisco Technology Developer Program as part of the program's IP Communications solution category, Teledex LLC successfully completes interoperability testing with Cisco Unified Communications Manager, v6.1.

The Atlantic Hotel Implements MICROS OPERA

12/8/2008
The Atlantic Hotel is the first Small Luxury Hotels (SLH) of the World property in Europe to install a two-way interface to SLH's Central Reservation System.
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