The 2,700-room Wynn Las Vegas features a full-scale resort concierge service manned by a staff of 35 professionals who cover not only a lobby desk operation, but a busy call center. Learn how the hotel's staff is able to track every service point through the help of a Web-based concierge tool.
Executives from The Cheesecake Factory Incorporated and Dunkin' Brands join a lineup of speakers that also includes Debra Jensen-Dykes, VP & CIO, Jack in the Box Inc.; Leonard Yip, VP, information systems, Panda Restaurant Group; and Michael Tchong, founder & trend analyst, Ubercool Inc.
Since deploying the solution in April 2010, Omni has been able to realize a 50 percent boost in chat-driven request-for-proposals (RFPs) with more than half converting to prospective business for the luxury hotel brand.
The agreement licenses Panasonic to embed LodgeNet's patented b-LAN technology into their televisions, enabling the cost effective delivery of interactive content and functionality such as centralized channel management, video on demand content and interactive guest services.
As hackers continue to take advantage of unsuspecting restaurant operators, the need for security measures and PCI compliance becomes ever more important. Smoothie King's IT business solutions analyst, Russell Dardenne, offers three data security strategies.
Maestro's integrated real-time ResWave Booking Engine enables independent hoteliers to drive reservations from Twitter and Facebook, as well as the iPad and other mobile devices.
The higher-level technology offers a more user friendly guest interface and is more visually appealing and intuitive than the previous system, features that allow for a more pleasing user experience.
The thin base of the ELIOS ePOS terminal now features a hinge system that enables the touchscreen to be tilted to any angle between 0 and 60 degrees.
Bigholler's BigHollerPOSConnect is a standardized way of exporting restaurant menus and orders in a simple and easy-to-read XML file for POS companies.
"My Account" aims to supplement the service and experience guests have while visiting the properties.