Like most restaurants Alondra's values customer feedback. Both criticism and praise are instructional for continually improving the guest experience. When the comment card system Alondra's proved to not be yielding a strong enough response rate, the restaurant sought a next-generation solution. Real-time feedback from digital surveys helps the full-service restaurant improve guest satisfaction scores across four locations.
As mobile keys continue to gain ground, hoteliers are engaging further functionalities of locking technologies to streamline and personalize customer service. In addition to line-busting capabilities, the latest generation of locks can provide hoteliers with valuable insights and provide competitive advantage.
With 33 percent of restaurant technology budgets allotted for the point-of-sale, operators expect and demand much from new technology. As expectations continue to rise beyond durability and efficiency, vendors are introducing new hardware to meet demands for mobility, security and integration. This roundup of the latest releases from point-of-sale hardware vendors address the restaurant industry's desire for flexible solutions.
Retail Data Systems deploys end to end encryption and tokenization with EMV ready devices on the NCR Aloha POS, using First Data Corporation’s security solution TransArmor.
New tablet app intros combined hotel and flight search, integrates personalized travel data across multiple devices.
Galleria Park Hotel deploys StayNTouch Inc. software to allow guests an expedited arrival and check-in.
Company formerly known as Isis Wallet announces new brand and logo.
RFID wristbands improve the guest experience and help boost revenue through seamless purchase experience.
Quick-service restaurant increases drive-thru traffic, ticket average and sales with NCR Drive-Thru Timer.
Guest feedback drove new app and mobile site with simplified booking and more visual design.