The passing of the Affordable Care Act (ACA) has brought with it tangible workforce management issues. As new mandates and regulations force operators to focus on tracking, reporting, and proactive scheduling, technology companies are offering more robust systems to help manage the added responsibilities.
While many organizations are outsourcing technology as a way to reduce the cost and complexity of managing their infrastructure, Hyatt Hotels & Resorts is strengthening in-house technology resources. The company is bringing in developers, analysts and more, to develop a hospitality platform that will enable rapid innovation and a competitive edge. This approach, according to Hyatt CTO Matt O'Keefe, empowers a company to deploy technology quickly and to scale; and creates a closer link between the guest and the brand. In an exclusive interview with HT, O'Keefe talks about Hyatt's technology approach and the new hospitality platform that will roll out later this year.
Besides allowing restaurants to better satisfy customers' mobile connectivity needs, boost sales and cultivate repeat business, free Wi-Fi helps attract patrons who might otherwise dine elsewhere. In an effort to satisfy the growing number of customers that expect Wi-Fi access everywhere, operators are adding the amenity while also finding bottom line benefits.
Multi-brand operator implements enterprise budgeting and accounting; GMs refine spend and revenue in real time.
The addition of Google Wallet makes mobile ordering easier than ever for customers and restaurant owners.
According to new LivingSocial industry research, 49 percent of restaurateurs note trouble tracking ROI of marketing investments.
Mobile payment rollouts and implementations, security concerns and cloud-based integrations emerged as leading headlines over the last month.
Echo combines power and functionality of traditional point of sale with design simplicity of tablet.
Hotel collaborates with Infor, TravelClick and Elavon to offer franchisees exclusive, best-in-class, solutions.
Fans of MO encourages guests to post their experiences to an artfully curated social stream at mandarinoriental.com.