A story of social media inaction proves the importance of operators not only monitoring social media, but responding to questions and comments.
Sifting through the piles of data that pours into companies every day can be overwhelming. The topic of big data has become a hot button topic as operators try to create strategies to deal with it. Industry experts offer their perspectives on how big data can help organizations better understand, predict and respond to trends.
Hersha Hospitality Management (HHM) strives to satisfy owners and guests across its diverse portfolio by implementing a multi-brand tech plan. In an exclusive interview, Hospitality Technology magazine talks to Mike Murray, COO and Naveen P. Kakarla, President & CEO, about the company's multi-pronged approach to technology roll-outs and the investment in a real-time guest feedback platform.
The uncertainty of swipe fee economics is still a major issue in hospitality. One year after the Durbin Amendment went into effect, it is still unclear what effect it has had on the supply chain of payment transactions within the industry.
Honeymoon Wishes offers an easy way to manage honeymoon revenue.
High-tech coat check service benefits bars, nightclubs, restaurants and events.
Benchmark integrates new properties into company management processes quickly with 'private-cloud' back office system from Aptech.
Spectrio creates and produces the audio messages for Heartland Brewery, featuring Guy Fieri.
newBrandAnalytics launches nBA 3.0, which extends beyond online monitoring to deliver technologically-advanced social market intelligence.
MICROS is the first in hospitality to integrate and implement the Isis SmartTap mobile commerce application, now used at ARAMARK locations.