The specialty cafe franchisor and retailer has installed Micros POS and enterprise solutions in 170 locations, with an additional 130 roll-outs planned for the few months.
For the 50-unit frozen dessert chain Tasti D-Lite, cross-department collaboration has spawned a customer engagement strategy that is helping to bridge the online/in-store gap. HT talks to VP of technology BJ Emerson about Tasti's social engagement roadmap, plus how the growing mobile and social trends are expected to change the face of loyalty as we know it.
When it comes to mobile point-of-sale technology, are restaurants better off investing in tried-and-true commercial devices or consumer-grade solutions, such as iPads or smartphones? Operators weigh the pros and cons of price, durability, battery life and more.
The mobile, social and cloud technology trends that are gaining prominence across much of the industry are finding their way into property management systems in 2011. HT taps the vendor community to learn about how these and other trends are shaping PMS technology.
When it comes to hotel distribution, are direct-connect style systems the way to go? Doug Carr, executive director of distribution for Fairmont Raffles Hotels International weighs in.
An outsourced network and virtual apps let citizenM Hotel Group focus on guests, and leave IT to the experts.
An examination of companies' IT budgets as a percentage of revenue reveals that restaurants are allocating more money toward IT budgets in 2011 than they did in 2009 or 2010.
The Broadmoor resort taps distributed antenna system to guarantee strong and consistent mobile services for its guestsusing AT&T, while simultaneously laying the foundation for enhanced hotel productivity in the future.
Complementary in-room HSIA now offered to loyalty members staying at JW Marriott Hotels & Resorts, Marriott Hotels & Resorts, Renaissance Hotels and Courtyard by Marriott hotels in Asia Pacific
Version 14.5 includes enhanced multi-company processing, one-button PDF and Excel report conversion, and automated ACH processing.