Romano's Macaroni Grill is rolling out a market-leading customer relationship platform with the goal of bridging the gap between the online and in-restaurant experience. In this exclusive Q&A with Brandon Coleman III, CMO, Hospitality Technology finds out how the results will ultimately influence the behavior of guests while delivering a more satisfying and personalized experience.
The growth of social media continues to influence how hospitality operators interact with customers and capture new guests. Marketing departments must branch out from the traditional means of advertising and integrate social media activity with formal loyalty programs.
Timing and quality is of the utmost importance for the Pickle Barrel Restaurant. With an extensive menu, food prep takes up to five different lines in the kitchen. The implementation of QSR's ConnectSmart has yielded huge dividends by streamlining operations from the hostess station to servers to the kitchen. The technology also enables the Pickle Barrel to update its online reservation solution and gather extensive data in order to know its diners better and create meaningful offers for guests.
Peabody Hotels have expanded its relationship with Infor to unify processes, maximize revenue and improve efficiency.
eWebSchedule eliminates paper, reduces overtime and ensures shift coverage.
A USA Today report details how citizens are ready to ask federal government to address unfair add-on fees.
The Kingsley by Thistle is the latest property in the Guoman & Thistle Hotel Group to implement the EzRMS Product Suite.
London-based hotel group has teamed with SiteMinder to expand its online market.
RIVUE Restaurant & Lounge better serves its patrons by gathering reviews through UniFocus Survey Solution.
New technology offerings and forward-thinking roll-outs add to the excitement in the point-of-service landscape.