Restaurant consultant lists the most common restaurant shortcomings found among both independent and chain restaurants.
Millennial Media and Sparkfly partner to enable campaign point-of-sale tracking down to item level for Auntie Anne's Pretzels.
The installation of automated oil management systems from RTI in 18 Jack in the Box locations has helped improve food quality, operations, safety, cleanliness and sustainability.
Papa Murphy's has expanded its mobile marketing partnership with Phizzle to extend to 26 states.
Beachtree Properties seeks to enhance customer experience and loyalty by providing complimentary tablets and free Wi-Fi to guests.
The Fairmont Hotel in San Francisco has enjoyed satisfied customers and an uptick in revenue since implementing PSAV presentation services.
An upgraded app offers more benefits and ordering options, plus enables loyal guests to manage rewards from smartphones.
Analyzing click streams and social media has emerged as a key way to understand guests' booking decisions and methods. By deciphering where guests are ultimately making booking decisions, operators will be better able to service them.
As hoteliers continue to seek increased capabilities and customization, the property management system carries much of the burden in determining the success of seamlessly-run operations. Hospitality Technology magazine examines six key trends influencing PMS technology development and CIOs' buying decisions.
QR codes have emerged as an effective way to engage with customers via customized messaging that takes advantage of the popularity and prevalence of smartphones. Marketing experts, technology trend-setters and hotel and restaurant operators share their experiences to decode the future of QR codes in hospitality