The hospitality industry has embraced social networks as a means of connecting with guests, however operators must recognize the importance of translating and harnessing appropriate information to offer improved service.
J.D. Power & Associates reveals the results of its 2012 North America Hotel Guest Satisfaction Index Study.
Rainmaker revenue management solution helps casino to factor competitor rates and suggest optimal room rates.
The Zetter Hotel & Townhouse in London is implementing protel PMS and dotPOS from Xn Hotel Systems.
Nor1 launches its latest offering to empower front desk workers and boost profits.
The Affinity Gaming property has selected and implemented the Stratton Warren System from Agilysys to reduce costs and maximize purchasing power.
Companies partner to provide complete tech packages for hotels.
Executives from Buffalo Wild Wings and Macaroni Grill join a lineup of speakers that also includes Robert Baxley, COO, Zaxby's Franchising Inc., Luis Oliveira, VP/IT technology of Ignite Restaurant Group Inc., and Marcus Wasdin, VP/IT technology of Church's Chicken.
Cardagin has been tapped to power a new mobile loyalty and rewards program for Boardwalk Fresh Burgers and Fries.
Facing a 28-day deadline that would disrupt its online ordering business, Bertucci's needed an online ordering solution and payment platform could deliver both a short term solution, and had the capacity to extend development in the long run. MICROS webOrdering was the ideal solution, supporting Bertucci's rising online sales and creating opportunity for growth. The solution also seamlessly integrates with both Bertucci's POS infrastructure and its website.