The hospitality company expects the software systems to speed turnaround times, allow guests to pay at the table quickly and securely, help streamline operations, maximize revenue potential and provide seamless guest service "from reservations to payment."
The solution allows the company and its nine casino properties to better concentrate on core goals by eliminating a number of manual processes and spreadsheets across Cage and Revenue Audit.
Insight tool from SumAll helped a residence-style Miami property see direct correlations between marketing efforts and social activity, so it could alter its timing to best match engagement goals.
White-glove service is conveyed simply and effectively through online guest messages that utilize stunning visuals and personalized details.
Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.
While much is made of payment security, foodservice and lodging companies also face added pressure to ensure that guests’ personal data is safe.
New survey data suggests there is an alarming disconnect between what hospitality executives say about their customer service investments and what they actually execute.
A Los Angeles restaurant said the app gives it yet another platform to further engage customers and expand its reach online from within the restaurant.
The fully integrated robot delivery services move and interact seamlessly with the humans that they serve; this includes mapping the environment, and interfacing with elevator and telephone systems.
State-of-the-art tablet technology allows for instant in-room food and beverage ordering, bookings, guest communications, instantly updateable digital directories and tailored in-room advertising.