Best Practices for Social & Mobile Strategies Yield Loyalty

The results of HT's 2012 Customer Engagement Technology Study show that restaurants are experimenting with mobile tech to create innovative marketing programs to engage customers. Building a strong social and mobile strategy with these suggestions will help restaurants to foster loyalty and ultimately drive business.

POS Software Trends 2013

HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.

The Shift to EMV Brings Greater Payment Security and Confusion

Understanding the changes in payment security and processes is a daunting task for many operations, but smaller merchants and franchises are finding it particularly daunting. Third party providers are being employed to keep transactions flowing properly and to ensure that PCI requirements are being met.

Smartphones on Track to Become Room Control Devices

As smartphones and tablets become more ubiquitous, the likelihood of guests not having one of these devices is slim. Hotel operators must consider options to cater to a generation of guests that are accustomed to using mobile devices to do everything, including any and all guestroom functions.
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2015 Multi-Unit Restaurant Technology Conference
2015 Hotel Technology Forum