As more consumers begin to rely on smartphones for even the most ordinary daily tasks, companies across all industries are looking to take advantage of the opportunities presented through mobile apps. This allows brands to interact with their customers, and in many cases, offer more convenience and options than a website.
The importance of data security in the hospitality industry has increased in recent years with the rise of online bookings and the additional data collection avenues available, such as social media, mobile applications and website booking engines. Data attacks can be costly for hotels; both in the cost of trying to recover data along with lost revenue from future customers choosing a competitor because of the breach. With attacks on the rise and hackers targeting more than credit cards, hotels must remain diligent about data security.
Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.
Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich. Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed. HT spoke to both hoteliers and PMS vendors for feedback on trends ranging from cloud-based solutions to expanding mobile capabilities, the possibilities rich data can provide in personalizing the guest experience, and more.
Integration, cloud solutions, mobility and PCI security are top-of-mind when it comes to point of sale decisions and roll-outs.
Cardola and OpenWays have teamed to drive revenue, satisfaction and loyalty.
Florida resort sees record reservation calls with the Navis phone system.
Starbucks has named Google its WiFi provider to bring next-gen experience to guests.
Keynote has released the results of the July Lodging Performance Index, which reviews the web performance of major U.S. lodging and travel sites.
CoMMingle offers service for hotels to be prepared for engaging guests through the increasingly popular Google+.