The results of HT's 2012 Customer Engagement Technology Study show that restaurants are experimenting with mobile tech to create innovative marketing programs to engage customers. Building a strong social and mobile strategy with these suggestions will help restaurants to foster loyalty and ultimately drive business.
Hoteliers can learn from tech giants, such as Steve Jobs, about how to be product and service pioneers.
HT reports on the ever-changing POS landscape, covering everything that will impact the point-of-sale in 2013. Leading point-of-sale software developers recap the advancements they've made to their platforms this year and share their innovation plans for 2013. Plus, HT reveals the results of the POS Reader Survey for in-demand features and purchasing plans.
As smartphones and tablets become more ubiquitous, the likelihood of guests not having one of these devices is slim. Hotel operators must consider options to cater to a generation of guests that are accustomed to using mobile devices to do everything, including any and all guestroom functions.
Understanding the changes in payment security and processes is a daunting task for many operations, but smaller merchants and franchises are finding it particularly daunting. Third party providers are being employed to keep transactions flowing properly and to ensure that PCI requirements are being met.
Red Robin has selected NoshList to alert diners when tables are ready.
A recent report on USA Today's website reveals that more and more hotels are providing guests with mobile devices to use in public spaces.
The iProcess mobile app eliminates need for POS terminals.
The Inn at Honey Run has implemented Hotel SystemsPro to allow managers to respond to group RFPs quickly, standardize events and menus, plus forecast accurately for greater profitability.
The Aqua Aloha Surf Hotel in Waikiki, Hawaii minimizes its impact on the environment with green key cards.