Workforce Management Solution Enhances Performance and Guest Satisfaction for Resort

| February 03, 2014

PGA National Resort and Spa has selected workforce management solutions from UniFocus to more effectively manage its workforce, which will ultimately help the award winning resort achieve higher levels of customer service and profitability. PGA National selected the UniFocus Labor Management system based on their industry expertise and proven regression models for successfully forecasting, scheduling, planning, budgeting, and reporting.  UniFocus’ LMS analytics track labor-related expenses in real time helping to control labor costs, minimize compliance risks, and improve productivity with accurate scheduling while reducing overtime.
 
Implementing this user friendly and functional software enables the resort’s employees to meet the refined standards across its property as well as offer sustainability, enabling a greater ROI.  The labor management system creates an effective predictability model without the cumbersome process of manual analysis of key metrics that leads to errors. 
 
UniFocus solutions have the ability to interface with other systems. This collection of data produces proper performance-based schedules thus enhancing productivity and profit. Using the forecasting and scheduling application from UniFocus, PGA National will be able to produce more precise volume driven schedules and plans based on jointly developed labor standards coupled with consideration of events, promotions, and tournaments. The UniFocus solution will enable our organization to better control scheduling, minimizing absences, which will positively impact labor costs, productivity, and customer service.

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