Four luxury resorts located in the western United States and the Caribbean have signed with B4Checkin to implement its flagship booking engine, as well as its online check-in and guest satisfaction tools. BlueWater Resort & Casino in Arizona, Manchebo Resort and Spa in Aruba, Ojo Caliente Mineral Springs Resort and Spa in New Mexico, and The Scottsdale Plaza Resort in Arizona each cited B4Checkin's exceptional value proposition and seamless PMS interface in opting to make the switch from their legacy booking engines.
Combining industry-leading booking capability with attentive client service at an exceptional price point, B4Checkin can display and automatically process corporate negotiated rates, group blocks and multiple package deals and promotions, all in real-time availability. Most booking engine vendors typically require hotels to pay on a per-reservation commission basis, but B4Checkin instead features a flat monthly subscription model. Moreover, B4Checkin recently gained TripAdvisor's TripConnect certification, which means B4Checkin clients have access to commission-free direct bookings from the world's most trafficked hotel review site.
The deep customizability of the B4Checkin system is especially attractive to management at BlueWater Resort. Shane Hale, director of hotel operations, says B4Checkin's user-friendly customer-facing reservations navigation is another key selling point. "The fact that the B4Checkin booking engine looks and feels like our very own webpage is especially important in terms of maintaining a consistent brand image," Hale says.
The solution's various auto-generated features, including reservation confirmations, reminder emails and guest feedback reports, have helped reduce human error and ensure that negative guest survey comments are dealt with in a timely manner.
Management at The Scottsdale Plaza Resort finds value from B4Checkin's two-way PMS interface, which provides a real-time look at live inventory. The resort's previous booking engine required reservations to be manually downloaded to the PMS, meaning inventory had to be set aside even though it often ultimately went unsold.